Hardware

Firmware updates / Button behaviours / Battery life

Device doesn't´t turn on

Make sure the unit is charged. To turn it on, press the ON/OFF button shortly. To turn it off – press It 2-3 seconds. To switch between Radio / Bluetooth mode, press the button shortly while in operation. 

Firmware upload fails

It is very crutial to follow the instructions in the exact order and also to follow the steps right after they get displayed. 

If you’re not sure if you followed the steps please try updating the firmware again.

 

If that didn’t help try following:

If you’re on Windows:

 

  1. Log out any other users on the computer
  2. Restart your computer
  3. Make sure you’re the only one logged-in user.
  4. open DigitaizeConnect.exe
  5. In the app go into Utility -> Firmware Update Tool
  6. Carefully follow the instructions.

 

If that didn’t help, try following:

  1. Log out any other users on the computer
  2. Restart your computer
  3. Make sure you’re the only one logged-in user.
  4. Right click on the DigitaizeConnect.exe
  5. click on “Run as Administrator”
  6. In the app go into Utility -> Firmware Update Tool
  7. Carefully follow the instructions.
  8. If the upload succeeded but you still get an firmware update alert on each app start, just ignore it – this bug will be solved in the next app version.
Device doesn't charge when plugged to the USB cable

Make sure the cable is plugged in correctly and that the device is receiving enough current. You can plug DigitAize to your computer or use a 5V smartphone adapter. Note that the charging indication led (orange light) turns off once the battery is fully charged. 

Device doesn't turn off

Press the button on your DigitAize unit until the green/blue light close to the button goes out. When the device is charging the orange LED is always on regardless of the device activity. If you cannot turn OFF the device, check if it connects to the computer. Try making the device run off power, then charge fully and try again. If the problem persists, contact support. 

I don't get any data from the sensor (applies only for the DigitAize DIY)

Make sure that the connector of the sensor is plugged correctly. 

Check the flap of the connector, to see if it is damaged. If so, replace the sensor and try again. You can also try plugging a new sensor to the device before attaching it to the fingerboard. 

I don't get any data from the device
  1. Make sure the USB Hub is connected to the computer and that DigitAize device is turned on and is in reach. 
  2. Try restarting the computer, starting DigitAize Connect again.
  3. Make sure your anti-virus program doesn’t block any of the Digitaize App (DigitaizeConnect, DigitaizeSound, DigitaizeBridge)
  4. On Windows: remove Digitaize from Add/Remove programs. 
  5. Install the newest the DigitAize Bundle from the website. 

If the problem persists, contact support. Please attach a LOG-File to your message (find out here how to send LOG Files)

DigitAize stops responding

Did DigitAize device freeze? Find out weather you run out of battery.

Try charging DigitAIze for at least 5 hours and check again for this issue. 

Make sure that the DigitAize USB Hub is freely facing your instrument and is in a distance no more than 3-4 meters.

Battery life Infos

DigitAize Connect shows you informations about the battery status. 

DigitAize has a battery life in full operation of about 5 hours. If you experience issues with short battery life, try formatting the battery. To do so, fully discharge the battery (until the device won’t turn on anymore), then charge it for at least 7hours without turning on the device. Repeat the procedure 3 times. 

If the problem persists, contact support.

Button behaviours Infos

To turn device on, press on the ON/OFF button shortly.

While in operation you can switch between radio mode and Bluetooth mode.

Radio mode is to be used with the DigitAize USB Hub and your computer.

In Bluetooth Mode DigitAize acts as a Bluetooth MIDI host and can be used with any bluetooth-midi-enabled application, like the iPhone/iPad IOS app “DigitAize”

To turn the device off, press and hold the button until the light goes away. 

Reset device procedure

Resetting the device itself is not needed, as all the user-based data is being stored directly on the computer. If you won’t to restore the registered device on your computer, go to the App Menu (menubar on the top of the screen) -> Support -> Remove All known devices.  

The device doesn't charge

Make sure the cable is plugged correctly and that you are getting power from the source. Try using a different microUSB cable.

If the problem persists, contact support.

Software

DigitAize Connect / DigitAize Sound / Integration with DAW / MaxMSP / OSC / MIDI

I don't receive data from DigitAize Connect
  1. Make sure the USB Hub is connected to the computer and that DigitAize device is turned on and is in reach. 
  2. Try restarting the computer, starting DigitAize Connect again.
  3. Make sure your anti-virus program doesn’t block any of the Digitaize App (DigitaizeConnect, DigitaizeSound, DigitaizeBridge)
  4. On Windows: remove Digitaize from Add/Remove programs. 
  5. Install the newest the DigitAize Bundle from the website. 

If the problem persists, contact support. Please attach a LOG-File to your message (find out here how to send LOG Files)

I don't receive any MIDI data in my DAW

Make sure that:

  1. DigitAizeConnect App is running.
  2. DigitAize Hub is connected to the working USB port in your computer
  3. DigitAize Unit is turned on (green light fading)
  4. In your DAW the DigitAize midi port is enabled – on Windows the name of the midi port is “DigitaizeReceive”, on Mac it is the name you gave your DigitAize while setting it up.
  5. Check for the midi channels routing in the setting screen of the DigitaizeConnect App.
DigitAize Connect freezes
  1. Try restarting the DigitAize Connect App
  2. Unplug the Digitaize Hub, turn off the Digitaize Unit
  3. Restart the computer 
  4. Make sure the Digitaize Unit is in a range of the Hub (not more than 3meters distance is recommended)

Mounting

Sensor attachment / Hardware placement / Maintenance

The sensor is not glued properly
  • The sensor is not centered on the fingerboard

Glueing the sensor to the fingerboard can be a delicate procedure. We highly recommend to use some water to make the fingerboard 

  • The glue doesn’t stick to the fingerboard

The adhesive layer used to manufacture the sensors is quite strong. If it does not stick properly, it might be, that the fingerboard has a particular repellent coating.

Consider visiting your luthier to ask for his advice. 

 

The sensor is shorter than the fingerboard

No problem. When glueing the sensor always align it to the end of the fingerboard. 

 

The sensor is longer than my fingerboard

You can cut the sensor if it is longer than your fingerboard. Please follow the instructions in the “Mount Sensor” part of the Setup Wizard to find out how to cut the sensor correctly. You can user regular scissors to cut the sensors. 

Please measure the sensor before glueing it on your instrument. 

The sensor is wider than my fingerboard

We use standard measures of fingerboards for the design of our sensors. However, especially in the case of double bass, there is not really a standard.

If the sensor provided is significantly wider than the fingerboard, please contact us through the Support area. 

The sensor doesn't close properly

Make sure you removed the protective strips before trying to seal the sensor. 

Use the palm of the hand to stretch the sensor over the curvature of the fingerboard. 

If the upper layer was not sealed correctly it can be because: 

  • the ground strip was not placed back in place before sealing
  • the upper layer was not correctly closed, possibly resulting in an un-even surface. 

If this is the case, you need to remove the sensor and start the procedure again with a new layer. 

The adhesive layers used to seal the sensor are very fragile. 

The clam doesn't fit to my fingerboard

Take the clamp and place it on top of the fingerboard approximately there, where you would need to have it placed. 

Look from above and see if the clamp has the correct width.

  • The clamp is slightly larger

Take some cork (shipped in the box), cut out a part and apply it to the clamp

  • The clamp is slightly smaller

Consider removing parts of the cork or make it thinner with a razor blade. 

You can also carefully bend the clamp to adjust its fit.

DigitAize hardware doesn't hold on the fingerboard

Make sure that the clamp is correctly placed. 

The DigitAize Unit was designed to fit under any fingerboard. Sometimes however, the distance between fingerboard and violin case is thinner. This might result in the unit bending weirdly. Try adjust the angle of the clamp slightly to correct the placement. 

I cannot place the sensor inside the unit

When fitting the sensors connector inside the DigitAize Unit, you need to apply a very precise amount of force, but being careful to not bend and break the sensor, while doing it. 

The sensor has a slightly thicker end part. You need to hold this part while inserting it into the unit. Consider using a tweezer to make this easier.

The sensors connector is consumed

Plugging the sensor in and out often, can consume the sensors connector. This doesn’t result immediately in failure of the sensor, but in a decreasing accuracy of data. 

To avoid the consumption:

  • apply some lubricant or protective oil (such as WD-40 or similar water-displacing sprays) on the connector flap
  • Don´t unplug the unit so often. 

Once the sensor is consumed, it needs to be changed

I want to remove the sensor from the fingerboard

We use a special adhesive strip designed to last for a long time. 

In order to easily remove the sensor from the fingerboard:

  • remove the strings
  • place the instrument on an even surface
  • take a hair-dryer and slightly warm up the fingerboard. In this way the glue will come off more easily. 
  • Take the strip from one edge and slowly remove it from the fingerboard. 

Connection & Data

Data transmission / Wireless Audio / MIDI

DigitAize does not show up in DigitAize Connect Cloud
  • Make sure your DigitAize USB Hub is connected and your instrument is turned on, with the green light is fading and the instrument is in no more then 3-4 meters from the Digitaize USB Hub.
  • Make sure you have the newest version of the Digitaize software
  • Restart your computer
  • Start DigitAize Connect again
  • On Windows: open TaskManager and check if “DigitaizeBridge” is present under Processes -> Apps. If not, try manually starting DigitAize Bridge. To do so, go to C:/Program Files/Nimikry Music/DigitaizeBridge 

 

I don't get any MIDI data from my instrument

If you connected your instrument successfully (instrument Icon visible in the DigitAize Cloud), but you don’t get any data from the instrument over MIDI or the Audio Streaming plug-in:

  • Try restarting DigitAize 
  • Try closing Internet Connection of the computer
  • Check your computer firewalls to see if any plug-ins or resources from DigitAize were blocked by the OS

 

 

The Audio Signal sounds interrupted

Be sure that the DigitAize USB Hub is in reach.

  • On stationary computers, make sure that the Dongle is not shielded by any part of the computer. Use an USB extension cable to ensure a direct connection with the instrument
  • Try closing internet connection of the computer or any resource-demanding tasks on the machine
  • Try changing the buffer size in your DAW to a higher buffer size
  • Try changing the Sample Rate in your DAW 
  • Make sure you test the audio streaming also through DigitAize Sound
I don't get any Audio Signal from my connected instrument

If you connected your instrument successfully (instrument Icon visible in the DigitAize Cloud), but you don’t get any audio data from the instrument over the Audio Streaming plug-in:

  • Try restarting DigitAize 
  • Try closing Internet Connection of the computer
  • Try close and terminate MaxMSP (if this software is installed and running on your computer)
  • Check your computer firewalls to see if any plug-ins or resources from DigitAize were blocked by the OS
  • On Windows: open TaskManager and check if “DigitaizeBridge” is present under Processes -> Apps. If not, try manually starting DigitAize Bridge. To do so, go to C:/Program Files/Nimikry Music/DigitaizeBridge 

 

 

The MIDI data is inaccurate and disturbed

Try to simplify the MIDI stream from DigitAize Connect

 

  • Make sure the Digitaize USB Hub is in a good reach of the Digitaize Instrument (about 3-4 meters direct air)
  • deactivate the MIDI channels sends for individual strings
  • Choose Mono MIDI mode
  • Deactivate all MIDI CCs 
  • Set the instrument in TAP mode, before trying out the Bow mode.
  • Bow mode needs to be fine-tuned with the reactivity settings of the envelope shaper. Try adjust this value 
  • The sensor of DigitAize is placed on the fingerboard. In order to trigger a value, the finger needs to press on the sensor. Try to change the finger pressure slightly or make sure to really establish contact with the fingerboard (not just with the string)

DigitAize iOS App

Connection / Calibration / Sound Control

I cannot see DigitAize as available device
  • Make sure you installed DigitAize Connect on desktop first and that your instrument and run a firmware update tool from the Utility menu. 
  • Make sure to turn the violin in Bluetooth mode: (press once shortly on the ON/OFF Button and wait for blue light blinking)
  1. Shortly press the button to turn on the unit.
  2. Wait at least 3 seconds
  3. Shortly press the button again to switch it to Bluetooth mode – a blue light will start blinking 
  4. DigitAize is visible as a Bluetooth MIDI Device – “Digitaize MIDI” – connect to it only after you see this name appearing on your iPhone/Ipad app. 
I cannot access the Instrument Setting Window from Home Screen
  • Make sure you installed DigitAize Connect on desktop first and that your instrument and run a firmware update tool from the Utility menu. 
  • Make sure to turn the violin in Bluetooth mode: (press once shortly on the ON/OFF Button and wait for blue light blinking)
  1. Shortly press the button to turn on the unit.
  2. Wait at least 3 seconds
  3. Shortly press the button again to switch it to Bluetooth mode – a blue light will start blinking 
  4. DigitAize is visible as a Bluetooth MIDI Device 

 

 

I cannot hear any audio signal from the mobile App

The audio streaming is only possible when the instrument is connected in radio mode (via the USB Hub). The mobile App currently does not support audio streaming via Bluetooth. 

As we aim for a latency-free audio, we can only ensure the desired quality with the DigitAize USB Hub. 

I cannot hear any sound, when pressing on the fingerboard
  • Make sure you selected sounds from the sound window
  • make sure your phone’s speaker isn’t muted
  • Make sure your instrument is set correctly in bow/tap mode (access settings from the Home window, when the unit is connected)

Change the mode to TAP to hear direct MIDI streaming just from pressing

Adjust the sensitivity settings when working in BOW mode to ensure an accurate translation in MIDI