Home Forums Digitaize Hardware I don’t get any data from the device

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  • #7725
    N Coleman
    Keymaster

    1 Make sure the USB Hub is connected to the computer and that Digitaize device is turned on and is in reach. 
    2 Try restarting the computer, starting Digitaize Connect again.
    3 Make sure your anti-virus program doesn’t block any of the Digitaize App (DigitaizeConnect, DigitaizeSound, DigitaizeBridge)
    4 On Windows: remove Digitaize from Add/Remove programs. 
    5 Install the newest the Digitaize Bundle from the website. 

    If the problem persists, contact support. Please attach a LOG-File to your message (find out here how to send LOG Files)

    • This topic was modified 9 months ago by N Coleman.
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