I don’t get any data from the device

[N Coleman]

1 Make sure the USB Hub is connected to the computer and that Digitaize device is turned on and is in reach. 
2 Try restarting the computer, starting Digitaize Connect again.
3 Make sure your anti-virus program doesn’t block any of the Digitaize App (DigitaizeConnect, DigitaizeSound, DigitaizeBridge)
4 On Windows: remove Digitaize from Add/Remove programs. 
5 Install the newest the Digitaize Bundle from the website. 

If the problem persists, contact support. Please attach a LOG-File to your message (find out here how to send LOG Files)

• This topic was modified 1 month, 4 weeks ago by N Coleman.

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