Firmware upload fails

[N Coleman]

It is very crucial to follow the instructions in the exact order and also to follow the steps right after they get displayed. 
If you’re not sure if you followed the steps please try updating the firmware again.
 
If that didn’t help try following:
If you’re on Windows:
 
1 Log out any other users on the computer
2 Restart your computer
3 Make sure you’re the only one logged-in user.
4 open DigitaizeConnect.exe
5 In the app go into Utility -> Firmware Update Tool
6 Carefully follow the instructions.
 
If that didn’t help, try following:
1 Log out any other users on the computer
2 Restart your computer
3 Make sure you’re the only one logged-in user.
4 Right click on the DigitaizeConnect.exe
5 click on “Run as Administrator”
6 In the app go into Utility -> Firmware Update Tool
7 Carefully follow the instructions.
8 If the upload succeeded but you still get an firmware update alert on each app start, just ignore it – this bug will be solved in the next app version.

• This topic was modified 1 month, 4 weeks ago by N Coleman.

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