Home Forums Digitaize Hardware Device doesn’t turn off

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    N Coleman
    Keymaster

    Press the button on your Digitaize unit until the green/blue light close to the button goes out. When the device is charging the orange LED is always on regardless of the device activity. If you cannot turn OFF the device, check if it connects to the computer. Try making the device run off power, then charge fully and try again. If the problem persists, contact support. 

    • This topic was modified 7 months ago by N Coleman.
    • This topic was modified 7 months ago by N Coleman.
    • This topic was modified 7 months ago by N Coleman.
    • This topic was modified 7 months ago by N Coleman.
    • This topic was modified 7 months ago by N Coleman.
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